Why do the readings on my new meter conflict with those on my old meter?

It’s the same test! Does this mean one of my meters is inaccurate?

Firstly, conflicting readings do not pre-determine an operational fault. Although your meter’s age and general condition are to be factored in.

Other likely causes:

1. If it’s the same test, was your blood sample exposed to the air for too long?
2. Is your test strip within its expiry period? Is it damaged in some other way?
3. Have your test strips been correctly stored i.e: away from heat/humidity?
4. Was your blood sample ample?
5. Was your test strip correctly placed within the meter itself?
6. Was your meter dropped? Why did you replace your old meter?

Solutions:

1. Continue use with your new meter and new supplies of test strips. Follow your User’s guide.
2. Ensure your test strips are properly stored. Optimal conditions for strips lie within a temperature range of 35.6°F and 86.0°F (2°C and 30°C ) and 10% to 85% relative humidity.
3. Always ensure your readings are within the normal test range.
4. If required, please do contact Ketodoc customer service for further support. You are amicably informed, we can only address issues on meter’s purchased recently from ourselves.